Return and Refund

Consumers may choose to cancel their order and return the goods to us for a full refund within 30 calendar days from receipt of their order under the “Consumer Contracts Regulations” act. Consumers must send us a cancellation request in writing (letter, fax, e-mail or by using the Contact Us page of our website) quoting all original Customer / Order numbers. After you have inspected your order and chosen to return it, item/s must be returned to us in their original packaging (where applicable) and in a “re-saleable” condition meaning the item/s must not have been used or damaged while trying to fit or install (in the case of spare parts). The consumer is responsible for all return postage charges and be able to make the item/s available to us for collection. If you require us to organise collection you will be responsible for all collection charges incurred. Refunds will only be issued once the goods have been received and checked. Refunds will be issued within 14 days of receipt of returned items.

If you believe that your chosen item/s are faulty, defective, sent by us in error or damaged in transit. Please notify us in writing (letter, fax, e-mail or by using the Contact Us page of our website) within 14 days of receipt and send them back to us. We will refund your return postage costs once the item has been checked and assessed as being faulty or we can endeavour to arrange collection of larger / heavier items. Once we have established that the item/s are faulty, you will have the option of replacement / refund or repair if the fault can be fixed.  If no faults can be found, the item/s will be returned to you.

Exemptions to the Consumer Contract Regulations:

• Business Buyers – Business Buyers are NOT covered by the Consumer Contracts Regulations on all orders unless proven to be faulty, defective or sent by us in error. Please notify us in writing (letter, fax, e-mail or by using the Contact Us page of our website) within 14 days of receipt of your order if you believe it to be faulty or defective and return the item/s to us (at your own expense) as soon as possible for inspection. Once the item/s have been received and checked we will offer replacement, refund or repair if the fault can be fixed. If no fault is found the item/s will be returned to you. 

Please send all returns to:

Returns Department

GLC Limited

Units 1-2 Green Lane,

Felling Industrial Estate,

Gateshead,

Tyne & Wear,

NE10 0LZ.